Our full maintenance contract includes:
- No call-out charges
Any call-out charges are included in the price of the contract.
- On-Site Services
Where possible, we will work at your site to bring your systems back on-line. Occasionally it may be necessary to bring systems back to our workshop facility.
- Hardware Failure
Occasionally, computer hardware breaks down. Power supplies overheat, hard drives crash, fan bearings cease. We will replace any failed hardware under the terms of the full maintenance contract.
- Software Failure
Software or data corruption can occur for many reasons, electical power problems, networking issues or virus activity being just three. Full Maintenance covers you for
- Negotiable Response Time
We usually operate on a 4 or 8 hour response time depending on our clients' requirement. Alternative response times can be accomodated.
What is not covered:
This should already be covered by your existing insurance policy. We are of course happy to provide a quotation for any replacement computer hardware, and assist with any data recovery.
Intentional or accidental. Once again, this should already be covered by your insurance policy, so the Full Maintenance contract will not cover this.
- Unavailable Software
If software licenses, keys and other licensing devices cannot be produced, we cannot re-install them.
- Bad Backup Media
If a valid system backup cannot be located, your data may not be able to be recovered. In this case, Full Maintenance will only operate on a best-endeavours basis.
Please check our Data Protection & Security section for information on how to ensure you have good backups and the procedures are in place to recover.
Before we can offer a quotation on computer maintenance services, it is necessary to conduct a short audit of your systems to determine availability of parts and software.
Please Contact Us to discuss your requirements or to request a quotation.